📱🙊Smarter Service: Oppo Adds AndesGPT AI to Support System in 13 Languages😀

 Oppo Revolutionizes Customer Support with AndesGPT AI Integration Across 20 Countries


Oppo has taken a major leap in enhancing its customer service by integrating its proprietary large language model (LLM), AndesGPT, into its after-sales support system. Now active in 20 countries and regions, this AI-powered system supports 13 languages, making support more accessible and efficient for a global user base.


24/7 AI-Powered Support


The new system operates around the clock, offering instant responses even during off-hours and holidays. In addition to its main support channels, Oppo has launched an AI-driven WhatsApp service across 13 international markets, covering nearly 60% of its global users. By the end of this year, Oppo plans to expand to 21 markets and include popular platforms like Facebook, Line, and Zalo.


Smart Three-Step AI System


The AndesGPT system follows a three-stage operational process:


1. AI Semantic Recognition – Detects user intent using advanced language understanding.



2. Intelligent Routing – Determines whether the AI can resolve the issue or if a human agent is needed.



3. Dynamic Response – Provides users with either a direct solution or informs them that a live agent will assist.




Localized Intelligence for Better Support


Oppo has established specialized regional teams to build localized knowledge bases, fine-tune AndesGPT for different markets, and collect user feedback to enhance the system further. The company also plans to roll out the next generation of its AI services for offline use cases.


What’s Coming Next?


Future innovations include:


Retrieval-Augmented Generation (RAG) for more accurate AI responses by referencing external data.


AI email response assistants


Smart queuing systems



Official Statement


Samuel Fang, Head of Global After-Sales Services at Oppo, emphasized the shift towards smarter service:


 “We have already used AI to empower customer service capabilities across the organization, including R&D, customer experiences, and business operations. Now, through the evolution of AI agent technologies, we are transforming our customer services from a reactive to proactive approach that creates a more efficient, thoughtful, and intelligent service experience for Oppo users


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